Guest Services

We pride ourselves on offering outstanding customer service to all our guests. Our team will go above and beyond to make your experience an enjoyable one. Here are a few of the facilities available at the park.

Free Parking

Onsite you’ll find ample parking across all 3 of our car parks – North, South and Main all with designated disabled and parent and child spaces.

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EV Charging

We have 16 Tesla Superchargers onsite. You can find them located in the Main Car Park opposite our M&S store.

How to use a Supercharger?

Plug the charging connector into your vehicle charge port. The charge port LED will flash green once charging has begun. With the Tesla app, you can view Supercharger stall availability, monitor your charge status or get notified when you’re ready to go.

How fast can I charge my vehicle with a Supercharger?

Charging speeds vary per model.

Model S – Up to 200 miles in 15 minutes
Model 3 – Up to 171 miles in 15 minutes
Model X – Up to 175 miles in 15 minutes
Model Y – Up to 150 miles in 15 minutes

Can I use the Superchargers if I don’t own a Tesla vehicle?

Yes, our Tesla V4 Superchargers can be used by electric vehicles from any brand. Payment can be made via contactless card.

What are the costs of Supercharging?

When your charging session is complete, an estimate of the final charges is shown on the screen.

How does payment work?

Payment can be made via the Tesla app or through contactless card payment.

What are idle fees?

If a vehicle parks at a Supercharger past a full charge being reached, idle fees start being charged. If the vehicle is moved within five minutes of the vehicle reaching a full charge, the idle fee is waived.

Experiencing a problem while using A Supercharger?

Superchargers are monitored closely and regularly serviced by our Tesla Service Technicians to address any technical issues as quickly as possible. For assistance, please contact Tesla Customer Support.

Is a full charge necessary for my electric vehicle?

Charging requirements vary by vehicle model. Some EVs require a complete charge when using our charging stations, while others may not require it. We recommend consulting your vehicle’s manual or manufacturer guidelines for your specific make and model.

Accessibility

Here at Caledonia Park, we are always striving to give our customers an enjoyable and comfortable shopping experience.

Sensory Backpacks

Speak to our Guest Information team about our sensory backpacks. Filled with sensory toys and ear defenders to make your child’s visit more comfortable.

Induction Loop

Our Guest Information Hub is fitted with an induction loop.

Wheelchairs

We have several wheelchairs available on request from our Guest Information Hub.

Quiet Hours

We have designated quiet hours every Tuesday from 9am-11am. All music in the park and our stores is turned off for the duration of the quiet hours to help make your visit more accessible and comfortable.

Changing Places

At Caledonia Park we are committed to providing an inclusive and accessible space for all our visitors. That’s why we are thrilled to announce the addition of our Changing Places toilet. Located beside our bottom toilets between our Nike and Adidas stores.

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Pet First Aiders

Did you know members of our team are also trained in pet first aid? We’ve carried out training on-site to ensure your furry friend is in safe hands when they visit us.

Paws for a Break

Bring your pooch along for a day out in our dog-friendly shopping centre. Look out for the Paw print icon in our store windows – this means your dog is welcome to come inside to browse the store with you.

Find out more

Events

At key times across the year join us for some fantastic events. From live music to family entertainment, there’s something for everyone.

See what’s on

Offers

View our complete range of the latest offers and discounts available now at Caledonia Park.

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