Store Supervisor

Location: Caledonia Park – Gretna

Brand: ellesse (Sport, Fashion, and Lifestyle)

Position Overview: In this role, you will be instrumental in enhancing the store’s sales and

profitability while providing leadership and support to the Retail Sales Assistants.

Key Responsibilities:

• Assist in supervising Retail Sales Assistants to ensure prompt and efficient customer

service.

• Oversee sales and inventory levels, ensuring optimal stock management and

availability.

• Assist with the recruitment, training, and development of new and existing team

members.

• Motivate and guide Retail Sales Assistants to enhance service quality, meet sales

targets, and drive store profitability.

• Handle customer feedback, queries, and complaints professionally and effectively.

• Prepare and provide reports to the Retail Store Manager, Store Assistant Manager or

senior executives regarding sales performance and store operations.

• Manage loss prevention through security requirements and monitoring strategies,

appropriately handle broken and damaged merchandise.

• Ensure the store is clean, tidy and adheres to H&S standards

Key Attributes:

• Strong leadership and team management skills.

• Excellent customer service orientation with effective problem-solving abilities.

• Proven ability to analyse sales data and derive actionable insights.

• Strong communication skills, both written and verbal.

• Passion for the ellesse brand and a keen understanding of retail trends.

• Ability to work independently and collaboratively in a fast-paced environment.

To apply, send your CV and cover letter to retail.gretna@helabrands.com