Sales Assistants

Our core values are at the heart of everything we do, and we are committed to creating a workplace that inspires innovation, encourages collaboration, and supports continuous growth. You are part of a dynamic team that is dedicated to making a positive impact and achieving outstanding results together.

OUR VISION

To become the world’s most coveted British handbag and accessory brand.

OUR MISSION

To define accessible luxury through iconic design, exquisite craftmanship, unparalleled service and exceptional value.

OUR VALUES

How we behave

PASSION – DETERMINATION – EXCELLENCE

How we treat each other

INTEGRITY – EMPATHY – UNITY

Every team member’s contribution is vital to our success. Your unique skills and dedication will help us achieve our goals and maintain our reputation for excellence. By bringing your best to the role, you will directly impact our ability to deliver best-in-class products and unforgettable customer experiences. We value your input and are committed to supporting your growth and development, knowing that your success is our success.

Job Role

Your primary responsibility is to showcase and sell our stunning products, delivering an exceptional customer experience the Radley Way. This means providing top-tier service, ensuring every Radley customer feels valued and inspired when visiting our stores.

As a brand ambassador, you play a ital role in representing Radley, through your professionalism, product knowledge, and the impeccable presentation of both yourself and the store. Your mission is to always uphold the Radley image, creating a welcoming and stylish environment that reflects our heritage and dedication to quality.

Key Responsibilities

    • Deliver an outstanding level of customer service, achieve this by creating memorable shopping experiences through personalized assistance, expert product knowledge, and a warm, welcoming atmosphere. 

• Cultivate lasting relationships with customers, always prioritising the customer’s needs
• Offering outstanding brand and product knowledge
• Taking an active interest in learning about our products to enhance customer experience
• Adopting the Radley approach to selling
• Using open questions to ascertain customer needs and adapting style appropriately
• Resolving customer complaints
• Processing transactions efficiently and accurately
• Maintain a strong focus on selling, consistently striving to meet and surpass both personal and team targets. Achieve success through proactive engagement, expert product knowledge, and a passion for delivering outstanding customer experiences that drive results.
• Upholding the Radley Brand Image

As a sales Consultant, you play a crucial role in maintaining the Radley image through professionalism, presentation, and attention to detail. This includes:

o Personal Appearance – Presenting yourself in a polished and brand-appropriate manner.

o Attitude & Conduct – Embodying a positive and professional attitude, both in and out of the workplace.

o Visual Merchandising – Ensuring store displays are engaging, well-organized, and aligned with Radley’s brand aesthetics. Ensuring all POS adhere to guidelines

o Housekeeping – Keeping the store clean and welcoming to enhance the shopping experience.

o Stock Replenishment – Maintaining inventory levels and ensuring shelves are fully stocked.

o Window Displays – Adjusting and refining window arrangements to attract and inspire customers.

Through these key areas, you’ll help create an inviting store environment that reflects Radley’s commitment to quality and style.

• Health, Safety & Wellbeing: To ensure that you are aware of and carry through with all relevant Health & Safety regulations that may impact on yourself, another team member or visitor to the store. For example, reporting damage to fixtures and fittings in the store as well as reacting appropriately to accidents by communicating these to store management.

• Communication: To communicate regularly with your immediate team to make sure that everyone understands their duties and effectively covers the operational needs of the store. For example, sharing successes and how you achieved them as well as providing a handover before you leave and before others start.

• Daily ‘To Dos’: Working as part of a team to complete daily tasks, which may be rotated on a regular basis, such as.

o Cleaning

o Banking

o Keeping the stockroom in an orderly fashion and adhering to Radley guidelines that apply to all back areas.

o Dealing with deliveries

o Administration duties as required

Team activities: Attending morning team briefs to ensure that all store members are kept up to date with company news and understand that the plan of success for that day.

Culture creator: every team member is a culture creator. Your actions, attitudes, and interactions shape our workplace environment and contribute to our collective success. We encourage you to embody our values and actively participate in creating a positive and inclusive culture by getting involved.

Ad-hoc duties: you will at times be required to carry out duties not listed above; whether that is to support another colleague, take on additional responsibilities or to get involved in project work.

Skills & Experience

• Excellent communication skills

• Sound Maths skills

• Passion for the brand

• Flexible and able to multitask

• Flexibility to work additional hours to cover sickness, holiday or during peak periods.

• Adaptable with a willingness and drive to learn and develop

• Methodical, thorough with great attention to detail

• Exceptional customer service capability and selling skills

Measuring Success.

• Sales Performance – Meeting and exceeding individual and team sales and key performance targets.

• Product Knowledge & Upselling – Demonstrating expertise in the brand and effectively recommending complementary products. Turning customer interactions into successful sales

• Problem-Solving & Adaptability – Handling customer inquiries and challenges with confidence and efficiency

• Brand Representation – Upholding brand values through professionalism, store presentation, and personal conduct.

Our Values

How we behave

• Passion: Let your enthusiasm shine. Energise yourself and your colleagues, from big projects to small details. Be yourself, and we’ll help turn your drive into purpose.

• Determination: Show resilience and a proactive approach to overcoming challenges.

• Excellence: Strive for the highest standards in all you do.

How we treat each other

• Empathy: We want you to feel happy, strong, and well. Your workplace should feel like a home, where you belong to a caring community that respects everyone’s contributions and embraces diverse talents.

• Unity: Together, we can achieve great things. We build trust through open communication and collaborate to combine our diverse skills. We want you to grow, create, learn, and succeed as a valued team player.

• Integrity: We are ambitious and results-driven but always act ethically and transparently.

Benefits & Perks

You should refer to the applicable Benefits & Perks statement for your grade.

Amendments & Changes

This job description is intended to provide a general overview of the role and its responsibilities. It is not exhaustive and may be subject to change based on the evolving needs of the company.

To apply, send your CV and cover letter to gretna@radleyandco.com