30 Hour Supervisor – ZWILLING

It’s a culinary world and this is where our customer’s journey starts – with you!

As a Shop Supervisor at ZWILLING a passion for the best is at the heart of your day. Working closely with the Shop Manager and assuming responsibility for the shop when the Shop Manager is not in store you will work at various times through the week, including weekends. You will work with a variety of like-minded colleagues who share a passion for great service, the best products and a sense of satisfaction serving delighted customers. Getting involved in many different aspects of work within the shop your shifts will always be different. You will be working deliveries, working on the till, demonstrating products, merchandising stock, and much more.

We want the small shop team to work together to ensure the store is clean, tidy and well-ordered so that customers can easily purchase our world-leading products. You’ll be part of a close-knit team who will maintain service in store is at the highest possible standard.

Once your application has been reviewed if it matches to the requirements of the role someone from the ZWILLING team will get in touch to chat about your application. The process will include an online interview and/or face-to-face interview. We look forward to receiving your application.

Responsibilities

• Provide competent advice/support to national and international customers
• Use of the merchandise management and till systems
• Ensuring that our company’s guidelines and procedures are complied with at all times
• Ensuring that excellent standards are maintained both by the team and on the sales area
• Ensuring top customer service in the store
• Monitoring the inventory
• Ensure store is opened and closed in line with center opening times
• Complete open and close procedures
• Provide intensive and individual advice to the customers
• Tracking and monitoring of orders
• Maintenance and expansion of the customer base
• Till and POS duties
• Display window decoration as well as presentation of products in accordance with the

merchandising guidelines

• Execution of the entire goods receiving process
• Recording, comparison and booking out of goods via the merchandise management system
• Price labelling of the goods
• Preparation of goods dispatches and the technical booking in the merchandise management

system, in particular for the movement of goods between stores

• Permanent maintenance and preservation of good organisation in the storage area
• Assisting in the daily and weekly stock controls
• Assisting in the execution and organisation of the annual inventory
• Management of stocks
• Control of goods and storage of the goods so that they remain in faultless condition
• Management of incoming and outgoing goods
• Sale of our premium products
• Professional customer service and customer loyalty
• Maintenance of products
• Till and POS duties
• Inspire customers with knowledge and passion for the brand
• Processing of returns
• Restocking goods
• Maintenance of stock
• Receipt of goods and checking including delivery and storage
• Ensuring the appearance of the store

Requirements

Must be over 18 years of age

Retail experience, ideally in a premium brand store or working with luxury products

Leads by example,with a natural ‘can do’ work ethic

The hours worked will be on a 7-day rota basis and will include weekend working, Bank Holidays and evenings

Flexible availability for work in order to provide cover for holidays, absence, sickness and special events

Confidence to do product demonstrations

A keen interest in cooking and any kitchen skills you can bring to the role are advantageous

Apply

Can all applicants please send their CV/cover letter and position they are applying for to the below email addresses please.

Liz: e.collingwood@zwilling.co.uk

Simon: s.rowland@zwilling.co.uk