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Caledonia Park,
Glasgow Road,
Gretna, DG16 5GG
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Job Description

About The Fragrance Shop

Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online! The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Store Manager to join our company!

Role Overview

Responsible for helping to manage the store to achieve the Company objectives by providing excellent customer service. To maximise sales and establish efficient methods of operation and maximise profitability. The role will include leading customer service focus by playing a hands on role.

Key Responsibilities

  •   Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
  •   Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment. Take a lead role in resolving customer queries and complaints.
  •   Ensure that all products are presented/displayed to their best advantage, following guidelines.
  •   Actively promote the company and the store in the local market place.
  •   Ensure that all products are correctly coded, priced and correct POS is used at all


  •   Continue to develop self and role by studying relevant training materials and store


  •   Carry out any reasonable tasks as requested by Store Manager/Cluster


  •   All the above to be carried out in a timely, efficient and cost effective manner.

    Required Experience

  •   Educated to GCSE level or equivalent.
  •   Business related qualification.

Version Jan 2019

  •   A minimum of 1 years of experience in a supervisory or management role.
  •   Working with store KPI’s and towards store targets
  •   Visual merchandising and commercial awareness to impact business knowledge.
  •   Flexibility to include evenings and weekends.

    Required Skills

  •   Customer service focused
  •   Adaptable with a ‘can do’ attitude
  •   Strong communicational and interpersonal skills

    Package Details

  •   Competitive rate of pay
  •   Merchandise discount
  •   Exciting store incentives
  •   Training and development programmes
  •   Progression pathways

    **Due to the high volume of applications that we receive, we are regrettably not able to respond to every one. If you have not heard from us within two weeks of your application please assume that on this occasion you have not been successful.


About The Fragrance Shop

Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.

The Fragrance Shop prides itself on delivering outstanding customer service and in turn has recently been awarded a Feefo Platinum Trusted Merchant rating.

Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it’s something for yourself, or a gift for someone special.

Opening Hours
  • Monday 9:00 am - 6:00 pm
  • Tuesday 9:00 am - 6:00 pm
  • Wednesday 9:00 am - 6:00 pm
  • Thursday 9:00 am - 6:00 pm
  • Friday 9:00 am - 6:00 pm
  • Saturday 9:00 am - 6:00 pm
  • Sunday 10:00 am - 6:00 pm